Question 1

Plan Premium

Accepted Answer

** Kronio innovates for you **

We offer two clock-in options that can fit your company's needs. Check them out on our website

Premium Pricing

Prices vary according to the number of employees, in the Premium section of the App you can get a precise calculation or check this link

Question 2

How to use Kronio Klock?

Accepted Answer

Introducing a new way to manage your team's attendance with facial recognition – Kronio Klock. This feature is designed for you to install the app on a fixed location, such as a cellphone or tablet, at the workplace. Employees can easily clock in using their face without the need to create an account.

Here's how to use Kronio Klock:

Access the Menu
Select "Klock."
Set up the device as Klock to enable its usage
Register your face as an administrator to access and configure Klock
Go to "Team" and start adding your team members (using only their first name and last name).
Register their faces
Once you've added them, you can assign work schedules through the Menu.
Your staff can now clock in using their facial recognition

Question 3

How can I clock in and out?

Accepted Answer

Remember that to clock in, you need to be assigned a schedule. You can check it on the homepage or in Menu > Schedule

How can I clock in and out?

Go to attendance
Swipe to the right where it says "check-In"
Swipe to the right where it says "check-Out" when you finish your workday
Select "Start break" when your break time begins

Question 4

How do I cancel my plan?

Accepted Answer

To cancel your premium Kronio plan, you can access it by going to Menu > Premium > Do you want to cancel your plan?

Apple users must make changes through their Apple account. If you want to use a different card, you can contact us to receive an external payment link.

Question 5

GPS Huawei

Accepted Answer

Having trouble with your location?

If you have a Huawei and your answer is yes, please read below.

Huawei devices are not compatible with the Google GPS system that the application uses. For this reason, some issues may arise when saving the location to clock in.

Huawei users should select the Allow all the time and Enable HMS Core option.

Settings > Apps > select Kronio

Click on Permissions > Location > Allow All the Time/Allow only while in use
Close the app and reopen it

All Huawei/Honor phones and tablets support HMS Core, except those running versions earlier than EMUI 3.

You need to enable the HMS Core Location option.

Settings > Privacy > Location Access > Location Services.

Is this option not available on your device? Download HMS Core from this link

Update HMS Core

For Huawei with Android 8

Huawei devices have a battery optimization system in addition to their operating system (Android), which can cause the location app to close and stop reporting its location. We have found a configuration within the devices that needs to be adjusted to prevent these issues.

Go to Device Settings and enter Apps & notifications
Go to Apps
Search for Inalambrik Locator and tap on it
Go to the Battery option
- Turn off High Energy Consumption Notification

Question 6

Subscription and payment method

Accepted Answer

Kronio introduces its Premium version

Payment methods?

Credit card or debit card from within the app
With a payment link (from the website)
Bank transfer

Price

At Kronio, we offer three main plans: monthly, semi-annual, and annual, based on the number of employees. If your company has more than 50 employees, you can contact us directly at cm@kronio.io and we will provide a quote.

What happens when the number of employees changes?

The monthly plans are charged only for the number of active employees
If you exceed the limit of your plan, we will give you the option to change your plan.

How does the renewal of my subscription work?

Renewal is done automatically when the billing cycle is completed. For a monthly subscription, the renewal will take place every month, depending on the day the contract with Kronio was established. For example, if this occurred on 07/05/2023, then the automatic renewal will be on 07/05/2023.

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