Question 1

How to use Kronio Klock?

Accepted Answer

Introducing a new way to manage your team's attendance with facial recognition – Kronio Klock. This feature is designed for you to install the app on a fixed location, such as a cellphone or tablet, at the workplace. Employees can easily clock in using their face without the need to create an account.

Here's how to use Kronio Klock:

Access the Menu
Select "Klock."
Set up the device as Klock to enable its usage
Register your face as an administrator to access and configure Klock
Go to "Team" and start adding your team members (using only their first name and last name).
Register their faces
Once you've added them, you can assign work schedules through the Menu.
Your staff can now clock in using their facial recognition

Question 2

Plan Premium

Accepted Answer

** Kronio innovates for you **

We offer two clock-in options that can fit your company's needs. Check them out on our website

Premium Pricing

Prices vary according to the number of employees, in the Premium section of the App you can get a precise calculation or check this link

Question 3

How do I cancel my plan?

Accepted Answer

To cancel your premium Kronio plan, you can access it by going to Menu > Premium > Do you want to cancel your plan?

Apple users must make changes through their Apple account. If you want to use a different card, you can contact us to receive an external payment link.

Question 4

How can I clock in and out?

Accepted Answer

Remember that to clock in, you need to be assigned a schedule. You can check it on the homepage or in Menu > Schedule

How can I clock in and out?

Go to attendance
Swipe to the right where it says "check-In"
Swipe to the right where it says "check-Out" when you finish your workday
Select "Start break" when your break time begins

Question 5

Issues with clocking in/out and taking breaks

Accepted Answer

It is crucial to ensure that you are allocated to a specific schedule, and all the required information is accurately completed.

You can also verify that the device's GPS is turned on.

This can also happen because users with more than one schedule can only clock out up to 15 minutes after their scheduled departure time. After this time, they will not be able to clock out as they have time to start the next schedule. Clocking in can be done up to 15 minutes before the start time. This is because multiple schedules can now be assigned to employees.

If it's an app error and the admini has indeed selected the correct schedule, the user should immediately contact the support team to resolve the issue.

Question 6

GPS Huawei

Accepted Answer

Having trouble with your location?

If you have a Huawei and your answer is yes, please read below.

Huawei devices are not compatible with the Google GPS system that the application uses. For this reason, some issues may arise when saving the location to clock in.

Huawei users should select the Allow all the time and Enable HMS Core option.

Settings > Apps > select Kronio

Click on Permissions > Location > Allow All the Time/Allow only while in use
Close the app and reopen it

All Huawei/Honor phones and tablets support HMS Core, except those running versions earlier than EMUI 3.

You need to enable the HMS Core Location option.

Settings > Privacy > Location Access > Location Services.

Is this option not available on your device? Download HMS Core from this link

Update HMS Core

For Huawei with Android 8

Huawei devices have a battery optimization system in addition to their operating system (Android), which can cause the location app to close and stop reporting its location. We have found a configuration within the devices that needs to be adjusted to prevent these issues.

Go to Device Settings and enter Apps & notifications
Go to Apps
Search for Inalambrik Locator and tap on it
Go to the Battery option
- Turn off High Energy Consumption Notification

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