Frequently Asked Questions

**Here is a list of common questions we have been asked. If you have any inquiries, you will likely find the answers here: **

If you have any further questions, feel free to reach out to our support team.

It is recommended:
Activate and deactivate airplane mode on your phone. If the issue persists

Please review the following:

• The energy-saving mode on your phone may prevent the GPS from activating
  
  
• The internet connection or data is not good
  
  
• The device is Huawei (more info here)
  
  

You can create multiple schedules with different locations and assign your employees to these schedules.

There are two options to invite an employee, in the section >Team> +

• Individually. Generate a username and password using the employee's data
  
  
• Share the Company PIN with your employees
  
  

Menu / Schedules / Set up the type of schedule and assign it to the employees

Tab "Reports," here you can view the daily report along with its GPS location

The reports are downloadable from the button at the top right corner. They can be daily, monthly, weekly and in PDF or Excel format. The document will be sent via email.

To edit your profile, you can go to the Menu and update your job profile or make adjustments in your account settings.

The app is indeed available for tablets. With the Kronio Klock option, you can download the app on a tablet so all employees can clock in using facial recognition. The web app will be available soon!

Reset your password and avoid using spaces. Recover it with your email.

Select the option "Forgot my username" and choose a method to recover it.

The app has a free version, limited to only 4 employees. You can purchase the Premium version to have access to all features without any limitations., Check out our prices.

Updated on: 07/19/2023