Kronio Centro de Ayuda
  • English (US)
  • Spanish
  • Portuguese (BR)
Go to website
Back
Articles on:FAQs (Frequently asked questions)
Here are the answers you are looking for.

Categories

  • FAQs (Frequently asked questions)
  • First Steps
  • Premium
  • What is Kronio?
  • Klock
  • Attendance
  • Admin
  • Schedules
  • How much battery does Kronio use?
    The app uses a small percentage of your mobile device's battery power because it does not run in the background.Few readers
  • Link my account with Google
    This option is only available for Android Go to the Menu Click on Settings Security Connect with GoogleFew readers
  • How much storage does the Kronio mobile app use?
    For Android users, the Kronio app requires approximately 30 MB of storage space. The Kronio app for iOS requires around 15 MB. The exact amount of storage used by the Kronio app is influenced by your role, the number of people you manage, and your permissions.Few readers
  • Frequently Asked Questions
    Here is a list of common questions we have been asked. If you have any inquiries, you will likely find the answers here: If you have any further questions, feel free to reach out to our support team. It is recommended: Activate and deactivate airplane mode on your phone. If the issue persists Please review the following: The energy-saving mode on your phone may prevent the GPS from aFew readers
  • How to remove an employee from the app?
    Steps to remove an employee: Access your Administrator account Go to the Team section Click on (...) located in the upper right corner. Click on "Delete User." Select the employee you want to remove. You can also swipe the user's name to delete it. Reassigning an employee to a company: Go to the Team section ClickFew readers
  • Delete my data
    You can delete your account by going to Menu / Settings /My Account / Delete Account Don't see this option? Contact our support team Allow us to improve our product/service from your perspective. Send a message with : Name, phone number and email address.Few readers
  • How much data does the Kronio app use?
    The exact amount of data used varies depending on the device, connection, and app usage. 95% of KRONIO App users use less than 30 MB of data per month.Few readers
  • I can't clock in; it says I am outside my scheduled working hours
    It's important to verify that you are assigned to a schedule: Menu Schedules If the schedule is correct, it's possible that a time zone change occurred, and that's why the clock-in hasn't been enabled yet Reboot the device Check your time zone: Go to Menu Settings Preferences Time ZoneFew readers
  • Find a list of what your employees can see within KRONIO.
    A list of what your employees can find within KRONIO Their profile and personal data Their check-ins Coworkers Their attendance recordsFew readers
  • Does Kronio app ensure the protection of my privacy?
    Your privacy is crucial to us. Kronio will never use your information or that of your employees without your consent. Additionally, our cloud encryption system ensures that only you will have access. Check our Privacy PolicyFew readers
  • I clocked in, but the timer resets and I can't clock out
    When this happens, the clock-in is recorded but may appear incomplete due to a subsequent change in the schedule. The timer resets to reflect the updated schedule.Few readers
  • How to delete the history?
    To delete the history, you can do it by created schedule. Follow these steps: Menu Schedules Select the schedule for which you want to delete the history Click on (...) and choose "Delete attendance history" ConfirmFew readers
  • Company PIN
    It is a 5-digit series that serves as the Company's identity. This number is used for employee registration. The code can be updated by the admin as needed. The PIN is visible to the admin. Under the Menu, go to the COMPANY section Click on the PIN icon to refresh Employee registration with Company PIN This allows employees to register directFew readers
  • How can I change or add information about my employees?
    From the "Team" tab, click on any of the employees, then select "Profile," and finally, click on "Edit job profile" to change or add their work-related informationFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025Kronio Centro de AyudaWe run on Crisp Knowledge.